Senior Operations Manager

Job Type: Full-time | Location: Childress, Texas | Department: US Operations | Reporting to: Associate Director, Operations | Work Location Type: #onsite

IREN is a leading AI Cloud Service Provider, deliver large-scale GPU clusters for AI training and inference. IREN's vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada.

The Senior Operations Manager - HPC is responsible for overseeing the day-to-day operations of high performance computing data centers, ensuring maximum uptime, operational efficiency, and adherence to industry best practices. This role requires deep technical knowledge and leadership skills to manage a team of engineers and technicians while optimizing performance, capacity planning, and security protocols.

With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.  

Responsibilities

• Oversee all operational aspects of our high performance computing data centers, ensuring compliance with uptime, security, and safety standards.
• Manage a team of technicians responsible for infrastructure maintenance, power, cooling, and IT support.
• Develop and implement policies and procedures to enhance efficiency and reduce downtime.
• Monitor critical systems, ensuring proactive maintenance and troubleshooting of issues.
• Collaborate with IT, network, and security teams to enhance data center reliability.
• Ensure compliance with industry standards, including ISO, SOC, and other relevant certifications.
• Manage vendor relationships, service contracts, and procurement of necessary equipment.
• Prepare and manage operational budgets for the data center.
• Conduct performance analysis, capacity planning, and disaster recovery strategy implementation.
• Lead incident management and root cause analysis for service disruptions.

Requirements

• Bachelor’s degree in Information Technology, Electrical Engineering, or related field.
• 8+ years of experience managing Tier III or higher-level data centers.
• Strong knowledge of data center infrastructure, including power, cooling, networking, and security.
• Experience with industry standards such as Uptime Institute Tier Classification, ITIL, and ISO 27001.
• Proven experience in leading teams and optimizing operational processes.
• Excellent leadership and communication skills.
• Excellent abstract thinking, as well as analytical, decision-making and problem-solving skills
• Excellent verbal and written communication skills to cater to different audiences with diverse backgrounds, from junior staff to senior leadership
• Self-driven individual, with attention to detail and ability to execute high-quality work with limited direction
• Ability to deal comfortably with uncertainty and limited resources or information